Issue

On the 26th of July 2011 we encountered a communications issue with one of our data servers.  While in most cases Market Analyst will switch to an alternative data server automatically, there are some cases where this process needs to be done manually.

If you are experiencing problems downloading your End of Day data please follow these steps:

Procedure

1.  Open Market Analyst 6 while you are connected to the Internet.

2.  Go to the Settings menu and select the General Settings option.

3.  In the window that displays, left click the Download Settings option.

4.  Go to the Download Server Options section on the right hand side.  Click on the drop down arrow and select Data1.market-analyst.com

5.  Click OK

6.  Go to the  Settings menu again and select Advanced Data Settings.

7.  Under the Exchange tab locate the desired exchange that you are having data gaps on (ASX Shares for example).

8.  Locate the Download Daily Data button on the right hand side and left click it once.  The download process should begin.  Once completed your data should be up to date.

If you continue to experience any problems after running through this process please submit a ticket with our support team here.